Unplanned Rapid Response Night Sitting

Norfolk County CouncilcontractFind a TenderRef ocds-h6vhtk-069034Procurement Act 2023Light-touch servicesSME suitableVCSE suitableactive
View buyer

Estimated value

£1.9m

services

Awarded value

Suppliers

0

Lots

1

0 awarded

Published

25 Jun 2026

Deadline 27 Jul 2026

Description

The Rapid Response Service in Norfolk provides a timely, short term, multi disciplinary response to adults with urgent care and support needs arising outside of standard office hours, including evenings, nights, weekends and bank holidays. The service is designed to prevent unnecessary hospital admissions, facilitate early discharge, and maintain individuals safely and independently within their own homes or usual place of residence. Operating across Norfolk, the service delivers urgent assessment, intervention and coordination of care for adults aged 18 and over who experience a sudden deterioration in health, functional ability, or social circumstances. The service works in close partnership with primary care, urgent and emergency care, ambulance services, acute trusts, adult social care, mental health services, and the voluntary sector to ensure a seamless and person centred response. The Rapid Response Service supports the local system's ambition to deliver care closer to home, reduce avoidable hospital attendances and admissions, and improve outcomes for residents by providing responsive, high quality care at the point of need, particularly during periods when core services are limited. The value is not sufficient for it to be commercially viable if lotted and it would also increase contract management costs. On 19 November 2025, the Minister of State for Local Government and Homelessness made a written statement [UIN HCWS1071] saying that three proposals for unitary local government in Norfolk had been received - these could entail the creation of one, two or three unitary councils. The Minister announced a consultation exercise, which ended on 11 January 2026. The Minister stated that "once the consultations have concluded, the Government will assess the proposals against the criteria in the invitation and decide, subject to parliamentary approval, which, if any, proposals are to be implemented, with or without modification". The Government has confirmed that it is minded to create three unitary Councils, subject to parliamentary approval. On 4 December 2025, the Secretary of State for Local Government made a written statement [UIN HCWS1128] stating that the government intends to establish a Mayoral Strategic Authority for Norfolk and Suffolk as soon as possible, and that it is minded to hold inaugural mayoral elections in May 2028. Should these processes lead to unitary local government in Norfolk and/or to the establishment of a Mayoral Strategic Authority covering Norfolk (i) the contract may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.

Scope

Reference
NCCT43405
Total value
£1,850,000 excluding VAT
£2,220,000 including VAT
Above the relevant threshold
Commercial tool
Standalone contract
Contract dates
01 Nov 2026 to 31 Oct 2029
Possible extension to 31 Oct 2031

The Contract may be extended by up to 24 months at the Council's discretion.

Main category
services
CPV classifications
85000000
Contract locations
Norwich and East Norfolk, United Kingdom
North and West Norfolk, United Kingdom
East of England, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
QualityUnderstanding the service 30% Performance and Monitoring 25% Policies and Procedures 15%quality70.00%
Priceprice30.00%

Submission & procedure

Enquiry deadline
24 Jul 2026, 10:00 am
Submission deadline
27 Jul 2026, 10:00 am
Submission address
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at be https://in-tendhost.co.uk/norfolkcc/aspx/Home Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +448442728810 or e-mailing support@in-tend.co.uk
Electronic submission
Yes
Procedure
Open procedure