Customer Journey Mapping Project
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
27 Apr 2026
Description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Scope
- Reference
- C/ABRI 0804
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2026 to 01 Apr 2027
- CPV classifications
- 72220000722210007222400079411100
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Simple description | the award criteria has been assigned and detailed within the CFP documents. there are 9 identified pass / fail requirements with an additional 6 scored and weighted requirements. The CFP has been split into 70% Quality and 30% Commercial. | price | — |
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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