VoC UR+UX team

Complete an indicative as-is channel mapping of user journeys Overlay evidence from data sources Facilitate workshops with key stakeholders to develop the 'to be' channel map A more detailed plan for increasing engagement across all groups, including for segments less likely to have engaged with the test and trace service to date. A documented, agreed and implemented system of governance and ways-of-working, clarifying how to deliver updates and changes to the content and user journey