GLA 82114 Appeal Services to Road User Charging
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
15 Apr 2025
Description
Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre. GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.
Scope
- Reference
- GLA 82114
- Commercial tool
- Standalone contract
- Contract dates
Option to extend by up to further 24 months
- Main category
- services
- CPV classifications
- 75100000
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical | 60 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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