Facilities Management Services
Estimated value
£160.0m
Awarded value
—
Suppliers
0
Lots
4
Published
23 Feb 2026
Description
We are looking for one or more partners to deliver the following services: Lot 1 - Facilities Management - including cleaning, helpdesk, building maintenance and minor works Lot 2 - Security Guards - static guarding to mainly 29 operational and corporate sites plus adhoc security guarding as required Lot 3 - Catering across 3 corporate sites Lot 4 - Vending services - supply, stocking and maintenance of hot drink and can/snack machines across 18 operational and corporate sites. Each lot to be awarded to one supplier but suppliers can be successful for more than one lot. Facilities Management services vary significantly by site but touch all of our 3,935 sites to some extent as it includes a lot of our compliance responsibilities as well as reactive call-out services. All 4 lots will be awarded for an initial 5 year term as we want suppliers to work with us for the long term to deliver sustainable improvements to our estate and help us make a difference. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday 23 March 2026, at 10:00 am .
Scope
- Reference
- FA1730
- Total value
- £160,000,000 excluding VAT£192,000,000 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2027 to 31 Mar 2032Possible extension to 31 Mar 2035
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.
- Main category
- services
- CPV classifications
- 799930009091910079710000555200004293300042968100
- Contract locations
- London, United KingdomSouth East England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical | — | quality | 55.00% |
| Commercial | — | price | 40.00% |
| Contractual terms | — | quality | 5.00% |
Participation
Conditions suppliers must meet to bid.
As detailed in the PSQ documentation.
As stipulated in the PSQ documentation.
As stipulated in PSQ documentation.
Submission & procedure
- Enquiry deadline
- 16 Mar 2026, 5:00 pm
- Submission address
- Please complete this form: https://forms.office.com/e/kxQC19vt7x
- Electronic submission
- Yes
- Procedure
- Competitive flexible procedure
Lots · 4 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Facilities Management | £117.0m | active |
| 2 | Security guard services | £38.0m | active |
| 3 | Catering services | £3.0m | active |
| 4 | Vending services | £1.2m | active |