Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform

To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.