Home Support - Principal Provider South Norfolk

Norfolk County CouncilcontractFind a TenderRef ocds-h6vhtk-04fac3Procurement Act 2023Light-touch servicesSME suitableVCSE suitablepending
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Estimated value

Awarded value

£92.7m

Awarded 28 Oct 2025

Suppliers

4

3 SME

Lots

4

4 awarded

Published

28 Oct 2025

Description

The Council wished to appoint one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement is split into 4 lots, which covers PCNs in South Norfolk. Bidders were restricted to winning one lot only.

Scope

Reference
NCCT43044
Commercial tool
Standalone contract
Contract dates
26 Jan 2026 to 25 Jan 2031
Possible extension to 25 Jan 2036

The Contract may be extended by up to 60 months at the Council's discretion.

CPV classifications
85300000
Contract locations
East of England, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Delivery Modelquality25.00%
Transition and Implementationquality25.00%
Changes in Demandquality10.00%
Social Valuequality10.00%
Price per hourprice30.00%

Participation

Conditions suppliers must meet to bid.

Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation.

Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation

Evaluation information Grounds for exclusion as set out in Form B Minimum standards including technical and professional capacity as set out in Form C Willingness and ability to follow the dialogue process, as set out in Form D Selection Criteria - Weighting of shortlisting questions (Form E) 1 Workforce 20% 2 Performance Management 20% 3 Voice of the Service User and Stakeholders Part a 10% Part b 20% 30% 4 Safeguarding and Incident Reporting 20% 5 Managing and minimising disruption during periods of planned, or unplanned changes 10% TOTAL 100% Quality threshold (minimum acceptable overall quality score) 60 marks out of 100 We will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data. We will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd . If, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.

Submission & procedure

Procedure
Competitive flexible procedure

Award details· 4 awards

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£18.9m

Award date

28 Oct 2025

Contract start

05 Jan 2026

Contract end

04 Jan 2031

Lots · 4 total

Divisions of the contract. Each lot can be awarded separately.

View all →
LotTitleEst. valueStatus
1Mid Norfolk£18.9mcomplete
2Breckland£18.2mcomplete
3Kett's Oak£29.2mcomplete
4SNHIP£26.4mcomplete