Home Support - Principal Provider South Norfolk
Estimated value
—
Awarded value
£92.7m
Suppliers
4
Lots
4
Published
28 Oct 2025
Description
The Council wished to appoint one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement is split into 4 lots, which covers PCNs in South Norfolk. Bidders were restricted to winning one lot only.
Scope
- Reference
- NCCT43044
- Commercial tool
- Standalone contract
- Contract dates
- 26 Jan 2026 to 25 Jan 2031Possible extension to 25 Jan 2036
The Contract may be extended by up to 60 months at the Council's discretion.
- CPV classifications
- 85300000
- Contract locations
- East of England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Delivery Model | — | quality | 25.00% |
| Transition and Implementation | — | quality | 25.00% |
| Changes in Demand | — | quality | 10.00% |
| Social Value | — | quality | 10.00% |
| Price per hour | — | price | 30.00% |
Participation
Conditions suppliers must meet to bid.
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation.
Conditions of participation are in the Tender documents and include past performance, references, economic and financial standing, Modern Slavery Act requirements, health and safety, and compliance with equality legislation
Evaluation information Grounds for exclusion as set out in Form B Minimum standards including technical and professional capacity as set out in Form C Willingness and ability to follow the dialogue process, as set out in Form D Selection Criteria - Weighting of shortlisting questions (Form E) 1 Workforce 20% 2 Performance Management 20% 3 Voice of the Service User and Stakeholders Part a 10% Part b 20% 30% 4 Safeguarding and Incident Reporting 20% 5 Managing and minimising disruption during periods of planned, or unplanned changes 10% TOTAL 100% Quality threshold (minimum acceptable overall quality score) 60 marks out of 100 We will reject any Application which does not achieve an overall score greater than or equal to the threshold stated in the Evaluation Data. We will take the top 3 Applicants for each lot through to the next stage. If there is a draw for 3rd place, we will issue invitation to tender all those who came 3rd . If, after shortlisting, any of the top 3 Applicants does not take up the offer to participate in the next stage they will take no further part in the procurement. In this event, and subject to meeting all the relevant shortlisting criteria, the Council may invite the next ranked Applicant(s) to the next stage in their stead.
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details· 4 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£18.9m
Award date
28 Oct 2025
Contract start
05 Jan 2026
Contract end
04 Jan 2031
Lots · 4 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Mid Norfolk | £18.9m | complete |
| 2 | Breckland | £18.2m | complete |
| 3 | Kett's Oak | £29.2m | complete |
| 4 | SNHIP | £26.4m | complete |