Understanding the Customer 2026 -2029
Estimated value
£990k
Awarded value
£990k
Awarded 22 Apr 2026
Suppliers
1
Lots
1
1 awarded
Published
23 Apr 2026
Deadline 09 Feb 2026
Description
This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.
Scope
- Reference
- tender_511311/1571075
- Total value
- £990,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 23 Apr 2026 to 30 Mar 2029
- CPV classifications
- 73110000 79310000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 09 Feb 2026, 2:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£990k
Award date
22 Apr 2026
Contract start
23 Apr 2026
Contract end
30 Mar 2029
Awarded to