ScotRail Finance, Payroll and Customer Experience Services
Estimated value
—
Awarded value
—
Suppliers
0
Lots
3
Published
21 Aug 2023
This is a preliminary market engagement notice
Map the supplier landscape and document your shortlist before opening the tender. The market simulation produces a defensible audit record you can attach to your procurement file.
Description
ScotRail currently operates an out-sourced Shared Service Centre providing finance, payroll and customer service functions and is looking to engage the market and understand the capabilities of potential suppliers to provide these services in the future. This assessment will shape our strategy and tender documents for the future of our finance, payroll and customer service functions. ScotRail plan to go to the market to procure this in late 2023. Prospective suppliers who have the capacity and capability are asked to register an interest on the Public Contracts Scotland site and use the question and answer functionality to send a message indicating which Lot(s) they are noting interest for. ScotRail will engage with appropriate suppliers to help inform our strategy for the future of these services.
Scope
- Reference
- SR188
- Commercial tool
- Standalone contract
- Contract dates
The proposed contract term is three years initially to 31 March 2028 with four optional 12 month extensions with an end date of 31 March 2032. ScotRail reserves the right to take these extension options in multiple allocations of 12 months.
- Main category
- services
- CPV classifications
- 792110007921112079211110795000007951100079512000
- Contract locations
- Scotland
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Specification | 10 | quality | — |
| Management Plans | 60 | quality | — |
| — | 30 | price | — |
Lots · 3 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Finance Services | — | planned |
| 2 | Payroll Services | — | planned |
| 3 | Customer Service Centre | — | planned |