Operator for Kirkleatham Walled Garden Catering and Events Facility
Redcar and Cleveland Borough CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-065a59Procurement Act 2023Concession contractSME suitableactive
Estimated value
—
services
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
23 Jun 2026
Deadline 31 Jul 2026
Description
The Council is looking to appoint one organisation for the operation, management and commercial development of the Kirkleatham Walled Garden facility, including visitor attraction activities, admissions, catering, retail, weddings, events and venue hire. This is a concession contract with an initial duration of 5 years plus an optional 5 year extension available.
Scope
- Reference
- OPEN2026340
- Total value
- £17,000,000 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 22 Mar 2027 to 21 Mar 2032Possible extension to 21 Mar 2037
1 x 60 month optional extension period. Extensions will be exercised at the sole discretion of the Contracting Authority, subject to satisfactory contractor performance and continued business need.
- Main category
- services
- CPV classifications
- 5532000055410000799520007999310092500000
- Contract locations
- North East England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Mobilisation | Please describe your proposed approach to mobilising the contract to ensure a successful relaunch of the site from 22 March 2027. Your response should include the following: • Your approach to mobilising the contract from receiving final confirmation of award through to service commencement date, including details of key mobilisation activities, milestones & timelines - 4% • Your approach to staff recruitment, including temporary and permanent staff and volunteers, to ensure appropriate staffing levels for the relaunch - 4% • Details of how you will identify and manage risks in the mobilisation stage and work with relevant stakeholders to ensure a smooth and successful relaunch of the site - 2% | quality | 10.00% |
| Methodology | Please describe your methodology for delivery of this contract. Your response should include the following: • Your approach to the catering offer for the facility, including daytime and evening offer for all areas of the facility, this should include proposed menus for café & events including weddings - 5% • A proposed events programme for the first 2 years of the contract to maximise the events space and your approach to delivering Wedding and Events to a high standard, meeting customer expectations - 4% • Your approach to maintaining the Horticultural area/Gardens to a consistent high standard, throughout the year - 2% • Details of how you will utilise the retail space, including your proposed product range, to complement the wider visitor experience - 3% • Your proposals for dealing with fluctuations in demand across all elements of the facility, including details of the proposed operating hours of the facility - 4% • Details of how you will achieve, maintain and exceed quality standards, including operational and maintenance procedures, and your approach to managing fixtures and fittings - 2% | quality | 20.00% |
| Competency | Please demonstrate the competency of your organisation and proposed delivery team to deliver all elements of this contract. Your response should include: • Your organisation's proposed staffing structure, detailing the key staff roles and how they will support with the delivery of a high-standard service delivery across catering, weddings, events, horticulture and retail - 6% • Details of your organisation's capability to deliver a multi‑service site, including catering, weddings, events, horticulture and retail - 8% • How your team will apply their skills and professional competencies to deliver high‑quality catering, weddings and events, maintain the horticultural gardens and operate the retail space. - 6% | quality | 20.00% |
| Marketing & Communications | Please provide a detailed communications & marketing plan, to demonstrate how you will market the Kirkleatham Walled Garden and the proposed activities. Your response should include the following: • Details of how you will promote the site ahead of the full reopening - 2% • Your marketing strategy to maximise visitor numbers and commercial income across all areas - 2% • Details of your digital and social media offering, including details of the website and online booking process - 2% • Details of how you will market events, wedding and private hire to maximise the use of the facility - 2% • Details on how you will liaise with neighbours, the wider estate and contract stakeholders to promote the area - 2% | quality | 10.00% |
| Health & Safety | Please detail how your organisation will manage health and safety requirements in the delivery of all the activities offered on site. Please include risk assessments and method statements that will be in place to cover the services detailed in the Specification. Your response should include the following: • How will you manage the health and safety of the public using and accessing the site, including large-scale events and weddings - 5% • How will you manage potential health and safety issues for employees, including how to protect employees from noise and vibration of equipment - 5% | quality | 10.00% |
| Business Plan Pricing Model | Please complete the template provided at "Business Plan Pricing Model Tender Response Form" with your Business Plan Pricing Model. This should be accompanied by a narrative response (below) providing further explanation of the Business Plan model. On the tab marked RCBC payments, this is the annual payment you are proposing to pay to the Council. You should indicate if you are giving a Guaranteed Base Rent and/or a % of turnover. | quality | 20.00% |
| Social Value | Please complete the Social Value TOMs document included within the accompanying documentation. | quality | 10.00% |
Participation
Conditions suppliers must meet to bid.
Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Committing to obtain required insurance levels if awarded a place on the Contract - Data protection - Health & Safety - Compliance with Equality Legislation Please see Tender for details.
Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see Tender for details.
Submission & procedure
- Enquiry deadline
- 24 Jul 2026, 1:00 pm
- Submission deadline
- 31 Jul 2026, 1:00 pm
- Submission address
- Please be advised that Redcar & Cleveland Borough Council are conducting this procurement via Open (www.open-uk.org (https://www.open.uk.org)). If you go to Browse Opportunities at the top of the page and Filter on Redcar and Cleveland Borough Council you can then search for this opportunity. Tenders must be submitted via the Open system. If you require time-critical assistance on submitting your response, please contact the Open Support Team open.support@nepo.org For non-time critical issues, such as passwords, general account queries and location of information please visit Open hub via www.open-hub.org/how-to-guides/ (https://www.open-hub.org/how-to-guides/) or seek support from open.support@nepo.org. PLEASE NOTE: The system is accessible 24/7 however, technical support is only available Monday - Thursday 8:30am-5:00pm, Friday - 8:30am-4:30pm
- Electronic submission
- Yes
- Procedure
- Competitive flexible procedure