Palladian Academy Trust - ICT Managed Service Partner

Palladian Academy Trust is a strong Trust of 13 schools based in Bath and Wiltshire that offers education from 4-19. We are proud that our schools serve different communities, some are church schools, some are non-denominational, but together we know we are better placed to ensure our pupils have the best educational experience. This procurement includes (but may not be limited to) the items listed below. • A core managed service, management of all ICT against an agreed SLA • A Service Desk, available 52 weeks a year including out of hours access • Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements - 42 weeks onsite in Primary schools and 50 weeks for the Head Office and secondary school • Strategic advice and direction to the Trust regarding ICT • Responsibility for design, specification, installation, and management of all ICT infrastructure • Supply of goods and services based on an agreed Best Value approach • Management of 3rd parties where relevant to the ICT support • Relevant monitoring, management, patching • Regular performance reporting • CPD and training - digital skills and curriculum as necessary • There is an expectation that the provider will support and/or drive innovation • Maintain technical documentation • Maintain operational documentation, for example inventory management and risk registers • Collective partnership targets aligned to the Trust objectives • In school support for the integration and upgrade of the connectivity, communications and security infrastructure as required • Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service. Suppliers should note the following: • The Trust will provide a standard contract as part of the ITT Pack • TUPE is expected from the Trust employed staff