NELFT - Crisis Alternatives - Redbridge

North East London NHS Foundation Trust (NELFT)contractFind a TenderRef ocds-h6vhtk-04fa2fProcurement Act 2023SME suitableVCSE suitablepending

Estimated value

Awarded value

£592k

Awarded 30 Jun 2025

Suppliers

1

Lots

2

2 awarded

Published

25 Jul 2025

Description

The Place Based Partnership within North East London (NEL) has identified key priority areas to enhance local mental health acute pathways. This initiative aims to develop effective community alternatives to hospital admission for residents experiencing a mental health crisis. The North East London Joint Forward Plan emphasises prevention, leveraging community assets, and providing person-centered, integrated care. The goal is to support more individuals in appropriate settings outside of hospitals, ensuring that those in crisis receive timely and suitable support. A significant focus is placed on improving mental health crisis management and offering alternatives to hospital admission. This ensures that high-quality inpatient care is available for those who truly need it, aligning with the principle of delivering the right support at the right time and place. The scope of services varies across localities, and a procurement process via Lots has been established to cater to the specific needs of each Local Borough and its demographics. This approach also fosters collaboration with Voluntary, Community, and Social Enterprise (VCSE) partners, enhancing the overall benefit to service users. VCSE (Voluntary, Community, and Social Enterprise) partners will play a crucial role in the Place Based Partnership within NELFT. Their involvement will include: Service Delivery: VCSE organisations will provide community-based services that offer alternatives to hospital admission. These services might include crisis intervention, counselling, peer support, and other mental health support programs tailored to local needs. Collaboration and Integration: VCSE partners will work closely with NELFT and other healthcare providers to ensure a seamless integration of services. This collaboration aims to create a cohesive support network that can respond effectively to mental health crises. Community Engagement: VCSE organisations often have strong ties to the local community and can engage residents in mental health initiatives. They can help raise awareness, reduce stigma, and encourage individuals to seek help early. Tailored Support: By understanding the unique demographics and needs of each locality, VCSE partners can offer personalised support that aligns with the specific challenges faced by different communities. Innovation and Flexibility: VCSE organisations can bring innovative approaches to mental health care, offering flexible and responsive services that can adapt to changing needs and circumstances. Overall, the involvement of VCSE partners is essential for building a comprehensive, community-centered approach to mental health care that prioritises prevention, early intervention, and support outside of hospital settings. The primary aims of the Redbridge Mental Health Crisis Alternative are to: • Provide immediate, non-clinical support for individuals experiencing a mental health crisis, preventing escalation to statutory services like emergency departments and psychiatric liaison teams • Reduce pressure on emergency services by offering a safe, non-medical alternative to hospital-based crisis interventions • Address mental health inequalities by providing targeted support to underserved and underrepresented groups in Redbridge including the homeless, LGBTQI+, older adults, black males and Asian/Asian British communities, utilising current peers support worker and volunteering resources • Promote early intervention and de-escalation through crisis listening, safety planning, and peer support, empowering individuals to manage their mental health and avoid future crises. • Enhance community resilience by offering practical support and linking individuals to appropriate local services, thereby reducing social isolation and promoting long-term mental wellbeing. • Collaborate with local VCSEs and statutory services to ensure an integrated care pathway, allowing smooth transitions between community and clinical services where needed. • Easy Access to provide a safe space that is easily accessible to all adults and older adults during the operating hours via self-referral, third party referral and walk-ins.

Scope

Reference
C340086
Commercial tool
Standalone contract
Contract dates
10 Aug 2025 to 27 Oct 2027
Possible extension to 27 Oct 2029

The initial contract term shall be two (2) years with the potential for two (2) twelve (12) months in Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

CPV classifications
75200000
Contract locations
Lambeth, United Kingdom
Lewisham and Southwark, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Technical Questionnaire50% weighting dedicated towards technical capabilityquality
Social Value Questionnaire10% weighting dedicated towards technical capabilityquality
Commercial Questionnaire40% weighting dedicated towards technical capabilityprice

Participation

Conditions suppliers must meet to bid.

Please see associated Tender documentation.

Submission & procedure

Procedure
Open procedure

Award details· 2 awards

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£592k

Award date

30 Jun 2025

Contract start

27 Oct 2025

Contract end

26 Oct 2027

Awarded to

Lots · 2 total

Divisions of the contract. Each lot can be awarded separately.

View all →
LotTitleEst. valueStatus
a2iSr000005mYfeIAERedbridge£600kcomplete
a2iSr000005mbiLIAQWaltham Forest£1.0mcomplete