Closed Insurance Estates Partner

Financial Services Compensation SchemecontractFind a TenderRef ocds-h6vhtk-066fd6Procurement Act 2023SME suitableactive
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Estimated value

£28.6m

services

Awarded value

Suppliers

0

Lots

1

0 awarded

Published

20 Mar 2026

Description

FSCS currently handles insurance claims in respect of policies written by a number of insolvent insurance firms and engages three external firms to carry out that handling on its behalf. It now seeks a single provider of such services to manage handling of the relevant claims and also of claims in respect of future insolvent firms and that the relevant provider delivers that work by way of an appropriate claims handling service and technology solution. The maximum potential contract period is to be 15 years, comprising an initial term of ten (10), years with an option for FSCS to extend that period at its sole discretion by up to a total additional period of five (5) years, comprising two initial additional periods of two (2) years one further additional period of one (1) year. The estimated contract value for the entire potential maximum term is £28.6 million (note that this figure is only an estimate, since claims volumes for the period cannot be predicted with certainty). Whilst Suppliers should take their own legal advice in this process, FSCS understands that, as insurance claims handling services, these services are not subject to applicable VAT at the date of this notice. The appointed Service Provider must demonstrate relevant experience and provide evidence of capability across all required service areas. This ensures FSCS meets its statutory obligations to eligible customers while delivering an experience aligned with its overall strategy. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Financial-and-insurance-services./458557M4AX To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/458557M4AX

Scope

Reference
FSCS 537
Total value
£28,600,000 excluding VAT
Above the relevant threshold
Commercial tool
Standalone contract
Contract dates
08 Jan 2027 to 07 Jan 2037
Possible extension to 08 Jan 2042

The maximum potential contract period is to be 15 years, comprising an initial term of ten (10), years with an option for FSCS to extend that period at its sole discretion by up to a total additional period of five (5) years, comprising two initial additional periods of two (2) years one further additional period of one (1) year, ending on 08/01/2042.

Main category
services
CPV classifications
66000000
66500000
66510000
66512000
66512100
66512200
Contract locations
UK, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Cost Score%price30.00%
Quality Score%quality70.00%

Participation

Conditions suppliers must meet to bid.

Legal and financial conditions of participation are set out in the PSQ and can be obtained from Delta on registration to express interest. Suppliers wishing to apply must submit a completed PSQ as per the deadline in the tender documents.

Technical ability conditions of participation are set out in the PSQ and can be obtained from Delta on registration to express interest.

Submission & procedure

Enquiry deadline
07 Apr 2026, 1:00 pm
Submission address
https://www.delta-esourcing.com/respond/E69AX4H7P6
Electronic submission
Yes
Procedure
Competitive flexible procedure