CO0169 Contact Centre and Telephony Services
Estimated value
£3.1m
Awarded value
£2.8m
Awarded 21 Feb 2023
Suppliers
1
Lots
1
1 awarded
Published
24 May 2023
Deadline 14 Nov 2022
Description
MS-certified, cloud-based, CCaaS (Contact Centre as a Service) solution for ECC's main contact centre (Contact Essex) and other contact centre instances.\r Inbound and outbound telephony calls via MS Teams (call charges).
Scope
- Reference
- ECC001-DN633412-22391684
- Total value
- £3,126,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 22 Feb 2023 to 21 Feb 2028
- CPV classifications
- 32000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 14 Nov 2022, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£2.8m
Award date
21 Feb 2023
Contract start
22 Feb 2023
Contract end
21 Feb 2028
Awarded to