Helpdesk System
NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUSTcontractContracts Finder ↗Ref CF-2337400D0O000000rwimUAAcomplete
Estimated value
£36k
Awarded value
£36k
Awarded 28 Feb 2024
Suppliers
1
Lots
1
1 awarded
Published
29 Apr 2024
Deadline 22 Mar 2024
Description
Freshworks' omnichannel customer-support platform consists of FreshDesk (Email,Social), FreshChat (chat), FreshCaller (telephony) and Freddy (AI/BOTS). It enables teams to deliver exceptional customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. It is intuitive, configurable and offers value through flexible pricing plans to suit customers of all sizes.
Scope
- Reference
- CF-2337400D0O000000rwimUAA
- Total value
- £35,700 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2024 to 30 Mar 2025
- CPV classifications
- 72253000 72253100
Submission & procedure
- Submission deadline
- 22 Mar 2024, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£36k
Award date
28 Feb 2024
Contract start
31 Mar 2024
Contract end
30 Mar 2025
Awarded to