DVSA Contact Centre Additional Capacity - Call Surges 2023
DVSA - Driver and Vehicle Standards AgencycontractContracts Finder ↗Ref tender_345937/1244309complete
Estimated value
£3.4m
Awarded value
£3.4m
Awarded 16 Jul 2023
Suppliers
1
Lots
1
1 awarded
Published
15 Aug 2023
Deadline 17 Apr 2023
Description
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
Scope
- Reference
- tender_345937/1244309
- Total value
- £3,417,608 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 16 Jul 2023 to 15 Jul 2026
- CPV classifications
- 79512000
Submission & procedure
- Submission deadline
- 17 Apr 2023, 10:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£3.4m
Award date
16 Jul 2023
Contract start
16 Jul 2023
Contract end
15 Jul 2026
Awarded to