Third Party Intermediary Research

CCW wishes to appoint a market research agency to provide qualitative research services across three segments: Third Party Intermediaries (TPIs)1 Retailers2 Business customers. The overarching objective is to understand how well TPIs are working in the retail market and allow us to consider whether any further intervention or guidance is needed to improve the experience for customers. We anticipate depth interviews across these segments, including a diverse sample of businesses to enable a rounded perspective on TPIs, and a good selection of retailers and TPIs.