Gwasanaethau Cefnogi TG / IT Support Services

contractFind a Tender ↗Ref ocds-h6vhtk-06a8d8Procurement Act 2023SME suitableVCSE suitableactive

Estimated value

£210k

services

Awarded value

—

Suppliers

Lots

0 awarded

Published

29 May 2026

Deadline 03 Jul 2026

Description

Dymuna'r Comisiynydd benodi cyflenwr neu gyflenwyr i gynnig Gwasanaethau Cefnogi TG yn unol â'r gofynion sydd wedi'u gosod ar gyfer yr amgylchedd TG sydd wedi’i amlinellu yn y dogfennau tendr ychwanegol sydd wedi'u hatodi. Bydd y contract am gyfnod o 3 mlynedd o 24/11/2026 tan 30/11/2029, gyda'r opsiwn i ymestyn y contract am hyd at 2 flynedd ychwanegol. The Commissioner wishes to appoint a supplier or suppliers to fulfil IT Support Services for the IT environment outlined in the attached additional tender documents. The contract wil lrun for a period of 3 years from 24/11/2026 to 30/11/2029, with the option to extend the contract for up to 2 additional years.

Scope

Reference: CYG044
Total value: £210,000 excluding VAT
£252,000 including VAT
Above the relevant threshold
Commercial tool: Standalone contract
Contract dates: 24 Nov 2026 to 30 Nov 2029
Possible extension to 30 Nov 2031
Lle bo'r Comisiynydd yn pennu bod perfformiad y contract yn dderbyniol a bod y Comisiynydd am ymestyn yn unol â'r gallu i ymestyn. Gellir ymestyn y contract am gyfnod byrrach na'r terfyn ar gyfer ymestyn, ac am gyfnodau lluosog hyd at 30/11/2031. Where the Commissioner determines that the performance of the contract is acceptable and that the Comiisioner wished to extend in accordance with the ability to extend. The contract can be extended for a shorter period than the limit for extension, and for multiple periods up to 30/11/2031.
Main category: services
CPV classifications: 72000000
Contract locations: UK, United Kingdom
Particular suitability: Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)

Award criteria

Criteria the buyer will use to evaluate bids.

Name	Description	Type	Weighting
Datrysiad Technegol ac Arloesi / Technical Solution and Innovation	Tystiolaeth o hyd at 3 contract wedi'u cyflawni'n llwyddiannus yn ystod y 3 mlynedd diwethaf, sy'n dangos sut mae cyflawni'r contractau hynny yn berthnasol i ofynion y contract hwn fel y manylir yn y Fanlyeb. Rhowch fanylion am:  Gwasanaethau a ddarperir o dan y contract  Sut y cyflawnwyd y contract yn llwyddiannus (cynnwys tystebau)  Hyd y contract Darparu tystiolaeth o sut y byddwch yn gallu bodloni pob un o'r Gofynion a nodir yn adran 5 o'r Fanyleb hon gan ddangos bod systemau, prosesau ac adnoddau digonol sydd â sgiliau priodol a phrofiad perthnasol ar gael i wasanaethu'r gofynion ar gyfer yr amgylchedd TG a ddisgrifir yn adran 4 y Fanyleb. Rhowch enghreifftiau o sut rydych chi wedi ymateb i anghenion cydraddoldeb a datblygu datrysiadau sy'n darparu addasiadau rhesymol yn seiliedig ar anghenion. Gall y cyflenwyr gynnwys cynigion arloesol y maent yn credu y byddai'n datblygu’r amgylchedd TG ymhellach er budd y Comisiynydd. Evidence of up to 3 contracts successfully fulfilled in the last 3 years, demonstrating how the delivery of those contracts is relevant to the requirements of this contract as detailed in the Specification. Please provide details of:  Services delivered under the contract  How the contract was delivered successfully (include testimonials)  Duration of the contract Provide evidence of how you will be able to fulfil each of the Requirements noted in section 5 of the Specification demonstrating that adequate systems, processes and resources with appropriate skills and relevant experience are available to service the requirements for the IT environment described in section 4 of the Specification. Provide examples of how you have responded to equality needs and developed solutions delivering reasonable adjustments based on need. Suppliers may include innovative proposals which they believe would further develop the IT environment for the benefit of the Commissioner.	quality	25.00%
Personél - sgiliau a phrofiad / Personnel - skills and experience	Enwau'r staff allweddol a fydd yn cyflawni’r contract ynghyd â'u CVs gan gynnwys eu profiad, eu sgiliau a'u cymwysterau. The names of the key staff who will deliver the contract along with their CVs including their experience, skills and qualifications.	quality	25.00%
Rheoli a Chyfathrebu / Management and Communication	Dylai cyflenwyr gyflwyno tystiolaeth ar y canlynol:  Dulliau a ddefnyddir i reoli'r contract, er mwyn sicrhau’r cyflawni  Methodoleg monitro ac adrodd ar berfformiad  Dulliau o gyfathrebu cynnydd yn erbyn yr amserlenni, cerrig milltir a chyllidebau y cytunwyd arnynt  Dulliau ar gyfer adnabod ac ymateb i broblemau  Dulliau o ddelio ag anghydfodau neu gwynion a sut y cânt eu datrys Suppliers should present evidence on the following:  Methods used to manage the contract, to ensure delivery  Monitoring and performance reporting methodology  Means of communicating progress against agreed timetables, milestones, and budgets  Methods for identifying and responding to problems  Methods of dealing with disputes or complaints and how they are resolved	quality	10.00%
Gallu yn y Gymraeg / Capability in Welsh	Fel y nodwyd ym mharagraffau 5.5 i 5.7 y Fanyleb, nodwch eich gallu yn y Gymraeg fel a ganlyn:  ar lafar mewn gwahanol sefyllfaoedd, e.e. cyfarfod, cyflwyniadau, sgyrsiau ffôn  yn ysgrifenedig, wrth baratoi cynigion ar gyfer gwaith, darparu cyngor, gohebiaeth (fel e-byst)  darllen a deall Cymraeg ysgrifenedig As noted in paragraphs 5.5 to 5.7 of the Specification, please note your capability in the Welsh language as follows:  verbally in different situations, e.g. meeting, presentations, telephone conversations  in writing, when preparing proposals for work, providing advice, correspondence (such as emails)  reading and understanding written Welsh	quality	10.00%
Pris a gynigir ar gyfer y Lot / Price proposed for the Lot	Cynnwys Tabl Prisio ar gyfer eich cynnig Dylai'r costau a nodir gynnwys yr holl elfennau perthnasol, gan gynnwys costau trydydd parti lle bo'n berthnasol, i fodloni'r gofynion. Datgelwch a yw'r pris wedi'i osod am gyfnod y contract, neu a fydd yn amrywio dros oes y contract, e.e. cynnydd oherwydd chwyddiant, a nodwch y mecanwaith. Nodwch yn glir ar y Tabl Prisio a ydych wedi cofrestru ar gyfer TAW, ac os yw TAW wedi'i gynnwys yn y pris. Inclusion of a Pricing Table for your proposal The costs stated should include all relevant elements, including third party costs where applicable to meet the requirements. Please disclose whether the price is fixed for the duration of the contract, or whether it will fluctuate over the life of the contract, e.g. an increase due to inflation, and state the mechanism. Clearly indicate on the Pricing Table whether you are registered for VAT, and if VAT is included in the price.	cost	30.00%
Datrysiad Technegol ac Arloesi / Technical Solution and Innovation	Tystiolaeth o hyd at 3 contract wedi'u cyflawni'n llwyddiannus yn ystod y 3 mlynedd diwethaf, sy'n dangos sut mae cyflawni'r contractau hynny yn berthnasol i ofynion y contract hwn fel y manylir yn y Fanlyeb. Rhowch fanylion am:  Gwasanaethau a ddarperir o dan y contract  Sut y cyflawnwyd y contract yn llwyddiannus (cynnwys tystebau)  Hyd y contract Darparu tystiolaeth o sut y byddwch yn gallu bodloni pob un o'r Gofynion a nodir yn adran 5 o'r Fanyleb hon gan ddangos bod systemau, prosesau ac adnoddau digonol sydd â sgiliau priodol a phrofiad perthnasol ar gael i wasanaethu'r gofynion ar gyfer yr amgylchedd TG a ddisgrifir yn adran 4 y Fanyleb. Rhowch enghreifftiau o sut rydych chi wedi ymateb i anghenion cydraddoldeb a datblygu datrysiadau sy'n darparu addasiadau rhesymol yn seiliedig ar anghenion. Gall y cyflenwyr gynnwys cynigion arloesol y maent yn credu y byddai'n datblygu’r amgylchedd TG ymhellach er budd y Comisiynydd. Evidence of up to 3 contracts successfully fulfilled in the last 3 years, demonstrating how the delivery of those contracts is relevant to the requirements of this contract as detailed in the Specification. Please provide details of:  Services delivered under the contract  How the contract was delivered successfully (include testimonials)  Duration of the contract Provide evidence of how you will be able to fulfil each of the Requirements noted in section 5 of the Specification demonstrating that adequate systems, processes and resources with appropriate skills and relevant experience are available to service the requirements for the IT environment described in section 4 of the Specification. Provide examples of how you have responded to equality needs and developed solutions delivering reasonable adjustments based on need. Suppliers may include innovative proposals which they believe would further develop the IT environment for the benefit of the Commissioner.	quality	30.00%
Personél - sgiliau a phrofiad / Personnel - skills and experience	Enwau'r staff allweddol a fydd yn cyflawni’r contract ynghyd â'u CVs gan gynnwys eu profiad, eu sgiliau a'u cymwysterau. The names of the key staff who will deliver the contract along with their CVs including their experience, skills and qualifications.	quality	15.00%
Gallu yn y Gymraeg / Capability in Welsh	Fel y nodwyd ym mharagraffau 5.5 i 5.7 y Fanyleb, nodwch eich gallu yn y Gymraeg fel a ganlyn:  ar lafar mewn gwahanol sefyllfaoedd, e.e. cyfarfod, cyflwyniadau, sgyrsiau ffôn  yn ysgrifenedig, wrth baratoi cynigion ar gyfer gwaith, darparu cyngor, gohebiaeth (fel e-byst)  darllen a deall Cymraeg ysgrifenedig As noted in paragraphs 5.5 to 5.7 of the Specification, please note your capability in the Welsh language as follows:  verbally in different situations, e.g. meeting, presentations, telephone conversations  in writing, when preparing proposals for work, providing advice, correspondence (such as emails)  reading and understanding written Welsh	quality	5.00%
Pris a gynigir ar gyfer y Lot / Price proposed for the Lot	Cynnwys Tabl Prisio ar gyfer eich cynnig Dylai'r costau a nodir gynnwys yr holl elfennau perthnasol, gan gynnwys costau trydydd parti lle bo'n berthnasol, i fodloni'r gofynion. Datgelwch a yw'r pris wedi'i osod am gyfnod y contract, neu a fydd yn amrywio dros oes y contract, e.e. cynnydd oherwydd chwyddiant, a nodwch y mecanwaith. Nodwch yn glir ar y Tabl Prisio a ydych wedi cofrestru ar gyfer TAW, ac os yw TAW wedi'i gynnwys yn y pris. Inclusion of a Pricing Table for your proposal The costs stated should include all relevant elements, including third party costs where applicable to meet the requirements. Please disclose whether the price is fixed for the duration of the contract, or whether it will fluctuate over the life of the contract, e.g. an increase due to inflation, and state the mechanism. Clearly indicate on the Pricing Table whether you are registered for VAT, and if VAT is included in the price.	cost	40.00%
Personél - sgiliau a phrofiad / Personnel - skills and experience	Enwau'r staff allweddol a fydd yn cyflawni’r contract ynghyd â'u CVs gan gynnwys eu profiad, eu sgiliau a'u cymwysterau. The names of the key staff who will deliver the contract along with their CVs including their experience, skills and qualifications.	quality	20.00%
Rheoli a Chyfathrebu / Management and Communication	Dylai cyflenwyr gyflwyno tystiolaeth ar y canlynol:  Dulliau a ddefnyddir i reoli'r contract, er mwyn sicrhau’r cyflawni  Methodoleg monitro ac adrodd ar berfformiad  Dulliau o gyfathrebu cynnydd yn erbyn yr amserlenni, cerrig milltir a chyllidebau y cytunwyd arnynt  Dulliau ar gyfer adnabod ac ymateb i broblemau  Dulliau o ddelio ag anghydfodau neu gwynion a sut y cânt eu datrys Suppliers should present evidence on the following:  Methods used to manage the contract, to ensure delivery  Monitoring and performance reporting methodology  Means of communicating progress against agreed timetables, milestones, and budgets  Methods for identifying and responding to problems  Methods of dealing with disputes or complaints and how they are resolved	quality	20.00%
Pris a gynigir ar gyfer y Lot / Price proposed for the Lot	Cynnwys Tabl Prisio ar gyfer eich cynnig Dylai'r costau a nodir gynnwys yr holl elfennau perthnasol, gan gynnwys costau trydydd parti lle bo'n berthnasol, i fodloni'r gofynion. Datgelwch a yw'r pris wedi'i osod am gyfnod y contract, neu a fydd yn amrywio dros oes y contract, e.e. cynnydd oherwydd chwyddiant, a nodwch y mecanwaith. Nodwch yn glir ar y Tabl Prisio a ydych wedi cofrestru ar gyfer TAW, ac os yw TAW wedi'i gynnwys yn y pris. Inclusion of a Pricing Table for your proposal The costs stated should include all relevant elements, including third party costs where applicable to meet the requirements. Please disclose whether the price is fixed for the duration of the contract, or whether it will fluctuate over the life of the contract, e.g. an increase due to inflation, and state the mechanism. Clearly indicate on the Pricing Table whether you are registered for VAT, and if VAT is included in the price.	cost	25.00%

Participation

Conditions suppliers must meet to bid.

Cyfrifon am 2 flynedd yn cwrdd â meini prawf (gweler dogfen atodol) Accounts for 2 years meeting the criteria (see additional document) Yswiriannau (gweler dogfen atodol) Insurances (see additional document)

Achrediadau Sicrwydd Diogelwch (gweler dogfen atodol) IT Security Accreditations (see additional document) Diogelu Data (gweler dogfen atodol) Data Protection (see additional document)

Achrediadau Sicrwydd Diogelwch (gweler dogfen atodol) Security Assurance Accreditaions (see additional document) Diogelu Data (gweler dogfen atodol) Data Protection (gweler dogfen atodol)

Cymwysterau Rheoli Prosiect (gweler dogfen atodol) Project Management Qualifications (see additional document) Achrediadau Sicrwydd Diogelwch (gweler dogfen atodol) Security Assurance Accreditations (see additional document) Diogelu Data (gweler dogfen atodol) Data Protection (see additional document)

Submission & procedure

Enquiry deadline: 26 Jun 2026, 11:00 am
Submission deadline: 03 Jul 2026, 11:00 am
Submission address: Anfon tendrau ar ffuf dogfennau electroneg erbyn y dyddiad cau i gyfeiriad e-bost : tendro@cyg-wlc.cymru Send tenders in electronic document format by the closing date to the e-mail address : tendro@cyg-wlc.wales
Electronic submission: No
Procedure: Open procedure

Lots · 3 total

Divisions of the contract. Each lot can be awarded separately.

View all →

Lot	Title	Est. value	Status
1	Gwasanaethau Cefnogi / Support Services	£65k	active
2	Gwasanaethau Sicrwydd Diogelwch / Security Assurance Services	£95k	active
3	Gwasanaethau Prosiect a Chais am Newid / Project and Request for Change Services	£50k	active