PS.

Out of Hours Call-Handling Services

BELIEVE HOUSING LIMITEDcontractFind a Tender ↗Ref ocds-h6vhtk-058ebeProcurement Act 2023SME suitablepending

Estimated value

—

Awarded value

£200k

Awarded 29 Jan 2026

Suppliers

1

Lots

1

1 awarded

Published

30 Jan 2026

Description

Out of Hours Call-Handling Services and support - seven days a week, 365 days a year, wrap-around service designed to respond to emergency reports that are received outside of normal office hours.

Scope

Reference
believe-2024 315
Commercial tool
Standalone contract
Contract dates
31 Mar 2026 to 31 Mar 2029
Possible extension to 31 Mar 2031

Up to 12 months on up to 2 occasions

CPV classifications
79512000
Contract locations
North East England, United Kingdom
Particular suitability
Small and medium-sized enterprises (SME)

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Simple descriptionPlease refer to tender documents for full details of award criteriaprice—

Submission & procedure

Procedure
Open procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£200k

Award date

29 Jan 2026

Contract start

31 Mar 2026

Contract end

31 Mar 2029

Awarded to
OP
Orbis Protect Limited
CH 02476859