The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
South Gloucestershire CouncilcontractContracts Finder ↗Ref SGLOS001-DN419194-90910146SME suitableVCSE suitablecomplete
Estimated value
—
Awarded value
£483k
Awarded 01 Feb 2021
Suppliers
1
Lots
1
1 awarded
Published
26 Mar 2021
Deadline 29 Jul 2019
Description
This procurement is for a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution. This is to provide multiple contact channels and integration with our wider Digital Platform, including Customer Relationship Management (CRM). This procurement aligns with the themes and principles of the council's Digital Transformation Programme and will become one of its constituent projects.
Scope
- Reference
- SGLOS001-DN419194-90910146
- Commercial tool
- Standalone contract
- Contract dates
- 05 Jan 2020 to 29 Jun 2022
- CPV classifications
- 48314000 48512000 72212333
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 29 Jul 2019, 12:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£483k
Award date
01 Feb 2021
Contract start
05 Jan 2020
Contract end
29 Jun 2022
Awarded to