Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
Estimated value
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Awarded value
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Suppliers
1
Lots
1
Published
06 Dec 2023
Description
This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.
Scope
- Reference
- 22-CD-01
- Commercial tool
- Standalone contract
- Contract dates
Lot 1 (Customer Contact Centre and Operations): A discretionary 1-year (12 month) extension period following the end of the 1-year (12 month) implementation period and 4-year initial operational term (48 month)
- Main category
- services
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
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| — | — | price | — |
Submission & procedure
- Procedure
- Competitive procedure with negotiation
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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