Customer Experience Management system
Estimated value
£200k
Awarded value
£269k
Awarded 17 Nov 2025
Suppliers
1
Lots
1
1 awarded
Published
07 Jan 2026
Deadline 03 Nov 2025
Description
Call off through a framework agreement for the council's customer experience management system. Contract term is for three years with an optional one year extension.
Scope
- Reference
- 021
- Total value
- £200,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 06 Dec 2025 to 06 Dec 2029
- CPV classifications
- 48000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 03 Nov 2025, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£269k
Award date
17 Nov 2025
Contract start
06 Dec 2025
Contract end
06 Dec 2029
Awarded to