Pre-Procurement market engagement questionnaire for the provision of a Content Management System (CMS) for Websites

The Authority is engaging with potential Suppliers to seek views and feedback to the information provided and questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of a Content Management System (CMS) for Websites. The Authority website serves as a vital digital gateway, providing residents and the public with access to all local authority services and information. Currently, the website is managed using a CMS developed by the Authorities Software Development Team. MyAccount, forms, and CRM are additional in-house developments that form an integral part of the Authorities digital customer services platform. This integration was aimed to benefit customers and reduce service delivery costs. However, some parts of the digital customer service platform were coded many years ago using older technologies that have since evolved. These integrations impact on the local authority's ability to develop the public website, respond to service changes, meet customer requirements and accessibility requirements. Provision of a CMS that effectively supports the Authority's website functionality, security, and growth. The CMS will have a user-friendly interface that the team can easily manage and navigate. We are looking for a CMS that allows for customisation to match our brand and business processes. This includes themes, templates, and the ability to add custom features where needed. The ideal CMS will offer have a strong support system, comprehensive documentation, customer support, and an active user community. It is important to note that this is not an invitation to tender, it is strictly a pre-procurement Market Engagement Questionnaire, intended to capture market information via a Prior Information Notice (PIN).