Input and Output Communications

HM Revenue & CustomscontractFind a TenderRef ocds-h6vhtk-034e6432014L0024active
View buyer

Estimated value

services

Awarded value

Suppliers

1

Lots

1

1 awarded

Published

03 Oct 2023

Description

HMRC was looking to appoint a supplier to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection Show less description of tax and administering of benefits and support of customs operations.

Scope

Reference
CW89508
Commercial tool
Standalone contract
Contract dates

After the possible extension of 24 months.

Main category
services
CPV classifications
22000000
64212100
64212300
79999100
Contract locations
UK

Award criteria

Criteria the buyer will use to evaluate bids.

NameDescriptionTypeWeighting
Technical Merit60quality
Social Value10quality
30price

Submission & procedure

Procedure
Open procedure

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

Award date

Contract start

Contract end

Awarded to