Agent Referred Telephone Payments Service via CCS RM1557.14 G-Cloud 14 Lot 2 Cloud Software
Estimated value
£80k
Awarded value
£60k
Suppliers
1
Lots
1
Published
08 Sept 2025
Description
Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council. Fully PCI DSS Complaint; Fully automated payment line with customisable menu options and script, Semi-Automated payment line and Agent supported payments.
Scope
- Reference
- DN773198
- Total value
- £80,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Aug 2025 to 30 Aug 2028
- CPV classifications
- 66000000 79512000
Submission & procedure
- Submission deadline
- 21 Jul 2025, 9:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£60k
Award date
27 Aug 2025
Contract start
31 Aug 2025
Contract end
30 Aug 2028
Awarded suppliers· 1 supplier
Awarded 27 Aug 2025 · Contract period 31 Aug 2025 — 30 Aug 2028
Other contracts from Southend-on-sea Borough Council
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to HeyCentric Limited· 5
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| P678 WCC Contract for Income Manager | contract | — | 16 Apr 2026 |
| HeyCentric Income Manager Implementation Consultancy Contract | contract | — | 02 Jul 2025 |
| Income Management Implementation (CWC24143) | contract | £40k | 22 Jan 2025 |
| NUNCON - Income Management System | contract | £140k | 22 Nov 2024 |
| Financial Services and Payments Framework | contract | — | 29 Jul 2023 |