Supply of an Enterprise Voice and Customer Contact Centre Solution
Estimated value
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goods
Awarded value
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Suppliers
0
Lots
1
1 awarded
Published
12 Jan 2023
Description
Supply, implementation and support of a hosted enterprise voice and customer contact management solution.
Scope
- Reference
- ocds-h6vhtk-0396bd
- Commercial tool
- Standalone contract
- Contract dates
Annually for a period of 5 years after initial term
- Main category
- goods
- Contract locations
- South East England
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Functional Requirements - Phase 1 | 20 | quality | — |
| Functional Requirements - Phase 2 | 20 | quality | — |
| Non-Functional Requirements | 5 | quality | — |
| Professional Services | 10 | quality | — |
| Service & Support | 15 | quality | — |
| Demonstrations | 10 | quality | — |
| — | 20 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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