FW Service - Cloud Contact Management - Multi 0124
Estimated value
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services
Awarded value
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Suppliers
1
Lots
1
1 awarded
Published
18 Nov 2024
Description
Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.
Scope
- Reference
- ocds-h6vhtk-044c12
- Commercial tool
- Standalone contract
- Main category
- services
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Delivery Approaches | 20 | quality | — |
| Functional Requirements | 25 | quality | — |
| Non-Functional Requirements | 15 | quality | — |
| Service Management | 5 | quality | — |
| Architecture | 20 | quality | — |
| Security | 10 | quality | — |
| Terms and Conditions | 5 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Negotiated procedure with prior call for competition
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
—
Contract start
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Contract end
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Awarded to