Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services
Estimated value
—
Awarded value
£12.3m
Suppliers
10
Lots
5
Published
14 May 2026
Description
Norfolk County Council (NCC), on behalf of and delegated by the INTRAN Partnership, have let a Multi-Provider Framework for the provision of high quality, value-for-money and innovative Interpreting, Translation and Related Language and Communication Support Services in the East of England and surrounding regions. Norfolk County Council has assigned expert suppliers to the framework, for each lot, who can provide services from interpreters, translators and other language and communication professionals to successfully respond to booking requests made by our member organisations. INTRAN is a public-facing multi-agency partnership that ensures people who are Deaf, and speakers of other languages or dialects than English with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and other language and communication support services. Two applicants have been admitted to the Framework under Lots 1,2,3,4 and 5.
Scope
- Reference
- NCCF43274
- Commercial tool
- Standalone contract
- Contract dates
- 30 Jun 2026 to 30 Jun 2030
- CPV classifications
- 7953000079540000
- Contract locations
- East Midlands, United KingdomEast of England, United KingdomSouth East England, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Delivery | — | quality | 11.00% |
| Compliance | — | quality | 8.00% |
| Fulfilment and Deployment | — | quality | 8.00% |
| Value for Money | — | quality | 11.00% |
| Quality Assurance | — | quality | 11.00% |
| Customer Service | — | quality | 7.00% |
| Working with INTRAN | — | quality | 7.00% |
| Interview/demonstration | — | quality | 7.00% |
| Price | — | price | 30.00% |
| Delivery and Implementation | — | quality | 11.00% |
| Fulfilment & Deployment | — | quality | 8.00% |
| The interview and/demonstration | — | quality | 7.00% |
| Value for Money | — | quality | 10.00% |
| Quality Assurance | — | quality | 10.00% |
| The interview and/demonstration | — | quality | 4.00% |
| The interview and test calls | — | quality | 5.00% |
| Pricing | — | quality | 30.00% |
Participation
Conditions suppliers must meet to bid.
Form C of the attached Request to Participate contains the financial assessment of providers and does not require audited accounts. Insurances ( public liability, employers liability and cyber insurance unless otherwise covered by public liability) do not require insurance to be in place before contract award but bidders are asked to confirm that if they are successful they will obtain the required insurance.
Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% In cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.
Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 3 suppliers will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot, and reach equal scores, they will all be shortlisted.
Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 4 suppliers for Lot 3 will be being taken through to the next stage which is the Invitation to Tender stage. In cases when more than 4 suppliers apply for this lot and reach equal scores, they will all be shortlisted.
Management and Operational Structure 17% Interpreters and Translators Pre-Recruitment/Deployment Checks 17% Quality Monitoring 17% Booking Systems 17% Performance Management 12% Value for Money Strategy 12% Management Information 8% The top 3 suppliers for Lot 5 will be taken through to the next stage which is the Invitation to Tender stage. In cases when more than 3 suppliers apply for this lot and reach equal scores, they will all be shortlisted.
Submission & procedure
- Procedure
- Competitive flexible procedure
Award details· 5 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.6m
Award date
13 May 2026
Contract start
30 Jun 2026
Contract end
30 Jun 2030
Lots · 5 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services | — | complete |
| 2 | Face to Face and Remote English/Other Languages and Dialects Interpreting | — | complete |
| 3 | Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services | — | complete |
| 4 | Video Relay Services for BSL users | — | complete |
| 5 | Translation Services and Other Communication Support Services | — | complete |