Contact Centre Solution 2025-29
Estimated value
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services
Awarded value
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Suppliers
0
Lots
1
1 awarded
Published
06 Mar 2025
Description
Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.
Scope
- Reference
- CHG11/24-02
- Commercial tool
- Standalone contract
- Contract dates
Term can be extended by up to an additional 24 months
- Main category
- services
- Contract locations
- Scotland
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Channels and Assisting Customers | 20 | quality | — |
| Operator UX and Assisting Operatives | 20 | quality | — |
| Administration and Quality Assurance | 20 | quality | — |
| Support | 5 | quality | — |
| Integrations | 5 | quality | — |
| — | 30 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
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Award date
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Contract start
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Contract end
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