Content Evidence Checks (Minimum Viable Reviews)

The NHS website includes thousands of articles on symptoms, conditions and treatments as well as hundreds of articles on healthy living. It aims to help people make good choices about their health and use of NHS health and care services. The content has been created using the best available evidence and is presented in a balanced manner so that users can understand and act on it. As a minimum each piece of content is reviewed at least once every 3 years to ensure it is clinically and factually accurate based on the latest clinical guidance. For the last 18 months our content team has been focussed on delivering COVID-19-related products and services, which has created a backlog of reviews. This has meant we have not been achieving the 3-year review deadline for some topics. We recruited a supplier earlier this year to pilot a process where they would check the information presented is clinically accurate based on the latest evidence (the evidence check). This pilot is now complete and we would like to move on to the next phase of the project.