IT Service Management Contract Provider for Further Education

The College is seeking proposals from experienced and qualified providers for the delivery of an IT Service Management contract. The College intends to initiate the contact on the 1st August 2019. This will provide 1 months overlap of support contacts to ensure a robust knowledge transfer process. The incumbent ITSM contract expires on the 3rd September 2019. The College is looking for the following key services to be integral to the ITSM contract:- • Service Desk & Technical Support: Service Integration and Management (SIAM) function where the ITSM provider will provide a managed Service Desk facility to provide a single-point of contact for NCHSR staff ( less than 100 ) • Infrastructure Management: Proactive monitoring and management of Workstations, Servers, Storage and Network equipment/infrastructure • ICT Expert Advice: advice, guidance and thought leadership • Service Management: Provide management information KPI's and SLA's and monthly reporting using dashboard