Case Management Tool
Department for Work & PensionscontractContracts Finder ↗Ref CF-0025500DQH00000FUqLV2A1SME suitablecomplete
Estimated value
£527k
Awarded value
£264k
Awarded 31 Mar 2026
Suppliers
1
Lots
1
1 awarded
Published
10 Apr 2026
Deadline 04 Feb 2026
Description
We require a Zendesk tooling for 25-30 users i.e. Case Managers, Team leaders, SAM resource that enables us within our current MVS to scale up to the numbers that will test the hypothesis that this model should form part of the new PIP Service.
Scope
- Reference
- CF-0025500DQH00000FUqLV2A1
- Total value
- £527,370.56 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 05 Apr 2026 to 04 Apr 2027
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 04 Feb 2026, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£264k
Award date
31 Mar 2026
Contract start
05 Apr 2026
Contract end
04 Apr 2027
Awarded to
Awarded suppliers· 1 supplier
Awarded 31 Mar 2026 · Contract period 05 Apr 2026 — 04 Apr 2027
Award value
£264k
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