Covid Policy and Analytical Support

The regulated water and wastewater companies provide essential services, as monopoly suppliers, to customers. The Covid-19 pandemic has required them to adapt and respond in ways that ensure that customers continue to receive resilient water and wastewater services. We need to understand what the impacts of covid-19 on companies might be and what that might mean for how we assess each company's 2020-21performance. Ultimately we will need to reach a view of whether we should adjust the regulatory framework to account for the impact of Covid-19 and, if so, how and when we make the adjustments. Any decision will have a direct impact on the services and bills of customers or the allowed revenue of companies.