NHS HULL CCG - Non-Emergency Medical Transport Service

NHS Hull Clinical Commissioning Group (hereafter the Contracting Authority) is seeking to commission a Non-Emergency Medical Transport Service through an open procurement process. The preferred Provider will be required to demonstrate how they will deliver a clinically safe, high quality, dignified, and cost effective service user centred Non-Emergency Medical Transport Service. The service will provide a safe, high quality, dignified and cost effective service user centred Non-Emergency Medical Transport Service solution that will manage and deliver all non-emergency medical service user journeys (requiring both medically equipped and non-medical vehicles) for eligible service users. The service will support and be responsive to hospital discharge requirements. The service will be expected to operate robust systems to ensure the service is available to eligible service users who are registered with a Hull GP or living in Hull but not registered with a GP. The service will be required to: • Ensure service users with a medical need receive a professional, responsive and high quality transport service that meets the needs of both the service user and effective service delivery; • Ensure each service user reaches their destination in comfort, without detriment to their medical condition, on time for their appointment and within a reasonable journey time; • Ensure service users have equity of access to healthcare; • Deliver measureable improvements in service user experience; • Deliver value for money in the managing and delivery of non-emergency medical service user journeys; • Provide fit for purpose vehicle solutions and levels of care to meet the varying clinical needs of service users.