Awarded contract
Department for EducationcontractContracts Finder ↗Ref tender_492722/1536398SME suitableVCSE suitablecomplete
Estimated value
£1.5m
Awarded value
£1.5m
Awarded 28 Nov 2025
Suppliers
1
Lots
1
1 awarded
Published
04 Dec 2025
Deadline 23 Oct 2025
Description
Provision of NICE CXone. This is an analyst top-rated and market-leading cloud contact centre platform, delivered by Route 101 - Certified Implementation Partner with NICE CXone. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI.
Scope
- Reference
- tender_492722/1536398
- Total value
- £1,495,641 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Dec 2025 to 30 Nov 2028
- CPV classifications
- 72000000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 23 Oct 2025, 9:00 am
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£1.5m
Award date
28 Nov 2025
Contract start
01 Dec 2025
Contract end
30 Nov 2028
Awarded to