Customer Experience Strategy - Provision of Options Appraisal and Business Case

Chiltern District Council and South Bucks District Council have recently approved a joint Customer Experience Strategy. This includes our vision and strategy for the delivery of services to our customers in the future and is supported by a set of design principles. We now need to begin work to deliver this strategy and so require external support to: • Validate the strategy and our vision; • Development of a high level target operating model showing how the vision and strategy can be delivered from the people, process and technology perspective; • Consider the options identified to enable delivery of the strategy and evaluate these to support the development of our operating model; • Work with services to identify the potential financial benefits and the business case for implementation of change; and • Develop a high level plan to migrate to the new operating model.