CJ720 Clearing Contact Centre - RM6116 Network Services 3
Estimated value
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services
Awarded value
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Suppliers
1
Lots
1
1 awarded
Published
18 Apr 2024
Description
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
Scope
- Reference
- ocds-h6vhtk-02ed16
- Commercial tool
- Standalone contract
- Main category
- services
- CPV classifications
- 72212510
- Contract locations
- Yorkshire and the Humber
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | 75 | quality | — |
| Social Value | 10 | quality | — |
| — | 15 | price | — |
Submission & procedure
- Procedure
- Restricted procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
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Contract start
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Contract end
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Awarded to