Provision of Contact Centre Assessor
Estimated value
£15k
Awarded value
£15k
Awarded 08 Oct 2019
Suppliers
1
Lots
1
1 awarded
Published
17 Oct 2019
Deadline 18 Sept 2019
Description
Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. Supplier required to carry out annual assessment.
Scope
- Reference
- PS/19/85
- Total value
- £15,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 13 Oct 2019 to 12 Oct 2022
- CPV classifications
- 72225000
- Particular suitability
- Small and medium-sized enterprises (SME)
Submission & procedure
- Submission deadline
- 18 Sept 2019, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£15k
Award date
08 Oct 2019
Contract start
13 Oct 2019
Contract end
12 Oct 2022
Awarded to