Enterprise Level Information Communication Technology (ICT) Solutions 2023 Digital Technology Framework Agreement (ComIT 3 - Complete IT 3)

The scope of this framework agreement across 1 (One) Lot, enables the purchase of end-to-end digital requirements. This includes procurements of individual or standalone ICT solutions, alongside procurements for combined/ bundled solutions across the entire Hardware, Software, Cybersecurity, Computer science solutions and associated services landscape. The Framework will enable a range of purchase options and value add benefits including but not limited to; storage and logistics, configuration, finance, Device as a Service (DaaS) and leasing; enabling Participating Authorities to update their ICT estate in a way that best meets their individual needs, the needs of a group of Contracting Authorities, or the needs of their Integrated Care Systems (ICS). A non-exhaustive summary of these 6 Lead categories is detailed below: Hardware The provision of products, services and solutions for the design, supply, installation, delivery and facilitation of enterprise level ICT hardware solutions, across a range of brands, specifications, manufacturers and finance (including lease) options. This hardware categorisation ranges from Hardware-as-a-Service (Haas), single hardware purchases and modifications of hardware equipment to full specification design, build, installation, deployment, support and maintenance of enterprise level infrastructure for complete ICT Solutions. Software The provision, implementation and facilitation of all software solutions. This varies from commoditised off the shelf programs, applications and software packages to complex bespoke software and system developed solutions. This incorporates all aspects of software licensing and software support models including cloud, mobile software licensing and Software-as-a-Service (SaaS). Software solutions are to include; cloud service & solutions, operating software, programmes and applications, internet Solutions, social media solutions, bespoke software development, auditing and testing, software asset management (SAM), software license optimisation, monetisation and deployment, application programming interfacing (API), software portfolio management (SPM), software support and maintenance services and other products, solutions or services which may reasonably be described as software, development, programs or applications. ICT Security and Cybersecurity The provision, implementation and facilitation of all necessary ICT elements, to provide robust defences against security threats whether internal, external, digital or physical. The security category consists of technologies, solutions, processes, and controls designed to protect systems, networks and data from risk. ICT Technology Assisted Services including Digitisation and Digitalisation The supply and delivery of a variety of technology assisted services to enhance a Participating Authorities delivery, performance and experience of ICT solutions. The provision of supporting value-added services which combine with the processes and functions of software, hardware, networks, telecommunications and electronics. This varies from the supply of individual services to the supply of overarching digitisation and digitalisation solutions (including managed services) to enhance health, social services and public service delivery. Computer Science The provision, implementation and facilitation of all products and services to optimise and improve an organisation's data processing capabilities. Solutions are to include:- automation, machine learning, natural language processing, artificial intelligence and cognitive computing. Social Value The Social Value categorisation will aid Participating Authorities in ensuring that what they buy creates additional benefits for society. It will enable public sector bodies to meet their social value outcomes and deliverables (where applicable) by assessing, recording, measuring and reporting social value objectives, outcomes and processes where applicable.