Dial A Ride Taxicard and MOAT Overspill Taxi Services
Estimated value
£4.0m
Awarded value
—
Suppliers
0
Lots
1
Published
01 May 2026
Description
Essential door to door transport services for older and disabled Londoners simultaneously covering ALL of the London and entire greater London geographic area. The provider must be a taxi operator (not an IT provider), and must evidence provision of all of this service coverage, including all vehicles, without sub-contracting to anyone else. Scheduled AND Ad-hoc Taxi and PHV services for Dial-a-Ride and taxicard members, covering gaps in minibus availability with accessible vehicle options. - Volumes are seasonal with demand being greatest in Christmas and Easter school holiday periods, consisting of approximately:- - between 0 and 30 (multi-trip) taxis on any one day, average 10 on a day, 300 a month, trend is slowly increasing - between 1 and 9 (single trip) taxis on any one day, average 4 on a day, 250 a month, trend is slowly increasing. - The Licensed Vehicles consist of 3 types, and all 3 are to be available to each and every ride to each individual customer. Customers dictate what type of vehicle they require, which are:- - Taxis (black cabs or equivalent) which have wheelchair access; - Private Hire Vehicles which do not normally have wheelchair access; and - Low floor which do not have wheelchair access.
Scope
- Reference
- WS2745755603
- Total value
- £3,974,539 excluding VAT£4,769,447 including VATAbove the relevant threshold
- Commercial tool
- Standalone contract
- Contract dates
- 29 Jun 2026 to 31 Aug 2029Possible extension to 31 Aug 2031
The proposed contract will be awarded for a period of 3 years and 0 months with multiple extension options assuming satisfactory performance for an additional (maximum) 2 years and 0 months.
- Main category
- services
- CPV classifications
- 6012000060130000
- Contract locations
- London, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Quality | — | quality | 60.00% |
| Price | This is the price per shift for MOAT overspill taxis and Dial a Ride taxi services including taxicard. | price | 30.00% |
| Social Value | — | quality | 10.00% |
Participation
Conditions suppliers must meet to bid.
- No subcontracting of services shall be permitted under this contract. IT-only providers will not be accepted. - Services required cover the entire London area at all times, therefore the supplier must possess robust capacity to provide this level of coverage.
Submission & procedure
- Enquiry deadline
- 19 May 2026, 11:00 am
- Submission deadline
- 27 May 2026, 5:00 pm
- Submission address
- Submission address and any special instructions To access the tender documents and to be able to participate in the tender, ALL suppliers must be registered on TfL's SAP Ariba system. To express an interest for this contract, interested bidders must BOTH confirm by email to marcusbartley@tfl.gov.uk to express their interest in the opportunity AND complete Ariba registration, if required. Upon completion of registration and confirmation that the bidder has been invited to the Sourcing Event in Ariba, the interested bidder will have unrestricted and full access to the procurement documents, free of charge through their dashboard when they login to Ariba at https://service.ariba.com/Supplier.aw. Any additional information can be obtained from the above mentioned email address. Economic operators need to complete and submit a response to the relevant procurement documents by the deadline date set out in these documents. To register or to check if you are already registered in Ariba log on to https://service.ariba.com/Supplier.aw. Interested participants must read the instructions carefully before proceeding with registration and are advised to satisfy themselves that they understand all the requirements of this opportunity and the procurement exercise before submitting their response. For help on uploading your responses, please refer to https://support.ariba.com/Adapt/Ariba_Network_Supplier_Training. If the problem persists please contact Ariba_Supplier_Enablement@tfl.gov.uk Please note, even if you are already a registered supplier on SAP Ariba you must without any delay confirm to marcusbartley@tfl.gov.uk your intention to participate in this opportunity and your details as follows, so that TfL can manually add vital details to the Sourcing Event on SAP Ariba. You must provide ALL of the following details: - your single point of contact first name and surname - your email address - your position in the organisation - your organisation name - your organisation Ariba Network ID (ANID) number. Thank you.
- Electronic submission
- Yes
- Procedure
- Competitive flexible procedure