CJ720 Clearing Contact Centre - RM6116 Network Services 3
Estimated value
£342k
Awarded value
£342k
Awarded 14 Apr 2024
Suppliers
1
Lots
1
1 awarded
Published
18 Apr 2024
Deadline 14 Apr 2024
Description
To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c
Scope
- Reference
- BIP848442281
- Total value
- £342,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 15 Apr 2024 to 14 Apr 2027
- CPV classifications
- 72212510
Submission & procedure
- Submission deadline
- 14 Apr 2024, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£342k
Award date
14 Apr 2024
Contract start
15 Apr 2024
Contract end
14 Apr 2027
Awarded to