Provision of Contact Centre as a Service Next Generation
Estimated value
£3.1m
Awarded value
£3.1m
Awarded 31 Mar 2026
Suppliers
1
Lots
1
1 awarded
Published
06 May 2026
Deadline 14 Jul 2025
Description
Requirement for fully managed and featured Cloud Contract Centre voice services
Scope
- Reference
- CCCS24A11.
- Total value
- £3,136,949.8 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 31 Mar 2026 to 30 Mar 2029
- CPV classifications
- 72222300
Submission & procedure
- Submission deadline
- 14 Jul 2025, 11:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£3.1m
Award date
31 Mar 2026
Contract start
31 Mar 2026
Contract end
30 Mar 2029
Awarded to
Awarded suppliers· 1 supplier
Awarded 31 Mar 2026 · Contract period 31 Mar 2026 — 30 Mar 2029
Award value
£3.1m
Other contracts from Government Commercial Agency
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to VODAFONE LIMITED· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| GB-Sheffield: Mobile Voice and Data Services | contract | £26k | 20 Jul 2026 |
| Customer Contact Centre Solution (CCaaS) | contract | £624k | 09 Jul 2026 |
| Mobile Voice and Data services | contract | £23k | 02 Jul 2026 |
| GB-Liverpool: Mobile Voice and Data Services | contract | £91k | 11 Jun 2026 |
| Vodafone Mobile SIMS 25/26 | contract | £21k | 21 May 2026 |
| Vodafone backup Sims | contract | £25k | 04 May 2026 |
| Co-Location / Data Services | contract | £2.1m | 30 Apr 2026 |
| GMCA 1864 Replacement of Core Data Centre Switches | contract | £54k | 23 Apr 2026 |
| Mobile Telephony Services | contract | £1.7m | 22 Apr 2026 |
| Mobile Voice and Data Services | contract | £55k | 14 Apr 2026 |