Minor Works Framework Agreement for Building Maintenance
Pembrokeshire County CouncilcontractFind a Tender ↗Ref ocds-h6vhtk-054984Procurement Act 2023SME suitableVCSE suitableactive
Estimated value
—
Awarded value
£94.8m
Awarded 21 Apr 2026
Suppliers
129
117 SME
Lots
15
15 awarded
Published
22 Apr 2026
Description
The appointment of Contractors to Pembrokeshire County Councils Minor Works Framework Agreement. The framework will facilitate the provision of works required for the delivery of the maintenance, repair and improvement of all its properties over a four year period. The works relate to the Authority's housing stock and corporate buildings, which are located throughout the County of Pembrokeshire. The majority of the work will be carried out on domestic properties, with occasional minor work carried out on corporate buildings. The housing stock currently stands at 5864 properties. The LOT structure will be: Lot 1a - Responsive Works - General Lot 1b - Responsive Works - Mechanical/Plumbing Repairs Lot 1c - Responsive Works - Electrical Repairs Lot 2a - Tenancy Changes and Void Refurbishments Lot 2b - Painting and Decorating Lot 2c - Carpet Fitting Lot 3 - Works Value up to £25,000.00 Lot 4 - Works from £25,000.00 - £500,000.00 Lot 5a - Roofing - Domestic Lot 5b - Roofing - Non Domestic Lot 6 - Disabled Adaptations to Domestic Properties Lot 7 - Windows/Doors Lot 8a - Planned Electrical Works - Commercial Lot 8b - Planned Electrical Works - Domestic Lot 9 - Planned Works £500,000.00 - £3,000,000.00
Scope
- Reference
- PROC/2526/039
- Commercial tool
- Standalone contract
- Contract dates
- 01 Mar 2026 to 28 Feb 2030
- CPV classifications
- 44230000452100004526190045232141453312104533220045310000454000004545100039531400453000004526191045261920331962004521131044221100442211104422111144221200442212204531100045317000
- Contract locations
- Wales, United Kingdom
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | quality | 10.00% |
| Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | quality | 8.00% |
| Out of Hours Response | The Council requires that Contractors appointed to this Lot provide a responsive out of hours emergency call out service. Please outline your proposals for providing the 24-hour 365 days a year out of hours responsive maintenance cover. | quality | 8.00% |
| Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | quality | 8.00% |
| Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | quality | 6.00% |
| Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment Call Out Rates Scaffolding | price | 60.00% |
| Out of Hours | The Council requires that Contractors appointed to this Lot provide a responsive out of hours emergency call out service. Please outline your proposals for providing the 24-hour 365 days a year out of hours responsive maintenance cover. | quality | 8.00% |
| Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | quality | 15.00% |
| Voids Processes and Procedures | Please outline your company's process and procedures for delivering a multi-trade approach to voids, ensuring that the void works meets the required standards, within agreed timescales and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre- Construction activities (e.g. risk assessments/ method statements, programming) (H) • Communication with the Void Management Team, other professional services and the client (ingoing/new tenant) (M) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post void work (e.g. health and safety considerations, cleanliness on site, call backs) (M) | quality | 10.00% |
| Bathroom Adaptations | Please outline your company's process and procedures for installing an adaptation, ensuring that the installed adaptation meets the required standards and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre-installation activities (e.g. risk assessments) (H) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post-installation (e.g. health and safety considerations, working around the home occupier, cleanliness on site) (M) | quality | 5.00% |
| Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment Scaffolding | price | 60.00% |
| Work/Job Quality | Please detail how work/job quality will be delivered from receiving the Order to completion and invoicing. Your answer should include but not be limited to: • How work / jobs will be allocated to operatives. (L) • How you will achieve right first-time approach. (M) • How you will complete Orders / Tickets on time or within Priority Coding. (H) • Your process for recording completed jobs / tickets and informing the Client (M) | quality | 10.00% |
| Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | quality | 10.00% |
| Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | quality | 10.00% |
| Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment Scaffolding | price | 60.00% |
| Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | quality | 25.00% |
| Commercial | Pricing Schedule to be completed. Percentage Rate Adjustment | price | 60.00% |
| Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | quality | 5.00% |
| Bathroom Adaptations | Please outline your company's process and procedures for installing an adaptation, ensuring that the installed adaptation meets the required standards and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre-installation activities (e.g. risk assessments) (H) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post-installation (e.g. health and safety considerations, working around the home occupier, cleanliness on site) (M) | quality | 5.00% |
| Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | quality | 60.00% |
| Tenant Liaison | Please detail how you will liaise with the building occupant and/or tenant through the various stages of the job/works. Your response should: • Outline your policies and procedures for minimising inconvenience to customers and occupiers. (M) • Outline your arrangements for the security and protection of building occupant/tenants belongings, furniture and fixings. (H) • Outline your approach to monitor and maximising customer satisfaction. (M) • Outline you approach in dealing with damage to tenant or PCC property (M) Demonstrate your approach for treating customers, as individuals and recognising their concerns, respecting equality, diversity and obligations; and giving particular care to occupiers who are elderly infirm have a disability or are vulnerable (H) | quality | 5.00% |
| Contract Management | Please explain what arrangements the Contractor has in place to accurately manage both Construction Programme and Contract. Your response to Programme Management should focus on the format, monitoring process, reporting and frequency of submissions. In terms of managing the Construction Contract, please explain how you plan on managing Risk & Change. (H) How are these going to be highlighted, monitored, recorded and implemented. (M) Provide details of how you will ensure and review compliance with statutory requirements relating to works. These shall include but not be limited to the following Regulatory Bodies and Acts: -CDM Regulations -Building Regulations -Planning -Party Wall Act 1996 -Wildlife and Countryside Act 1981 (M) Please outline your methodology for managing your supply-chains. - Example how your organisation selects and undertakes competency assessments of your supply chain (please include an example of your supply chain pre-qualification questionnaire) (H) - How you appoint your supply chain to undertake works or supply goods / services (L) - What processes do you have in place to manage and supervise your supply- chain (M) - Demonstrate your payment processes in accordance with the terms and conditions (L) - Demonstrate how you review your supply chain processes to incorporate lessons learnt (M) | quality | 7.00% |
| Commercial | Pricing Schedule to be completed Percentage Rate Adjustment Scaffolding | price | 60.00% |
| Out of Hours | The Council requires that Contractors appointed to this Lot provide a responsive out of hours emergency call out service. Please outline your proposals for providing the 24-hour 365 days a year out of hours responsive maintenance cover. | quality | 10.00% |
| Contract Management | Please explain what arrangements the Contractor has in place to accurately manage both Construction Programme and Contract. Your response to Programme Management should focus on the format, monitoring process, reporting and frequency of submissions. In terms of managing the Construction Contract, please explain how you plan on managing Risk & Change. (H) How are these going to be highlighted, monitored, recorded and implemented. (M) Provide details of how you will ensure and review compliance with statutory requirements relating to works. These shall include but not be limited to the following Regulatory Bodies and Acts: -CDM Regulations -Building Regulations -Planning -Party Wall Act 1996 -Wildlife and Countryside Act 1981 (M) Please outline your methodology for managing your supply-chains. - Example how your organisation selects and undertakes competency assessments of your supply chain (please include an example of your supply chain pre-qualification questionnaire) (H) - How you appoint your supply chain to undertake works or supply goods / services (L) - What processes do you have in place to manage and supervise your supply- chain (M) - Demonstrate your payment processes in accordance with the terms and conditions (L) - Demonstrate how you review your supply chain processes to incorporate lessons learnt (M) | quality | 10.00% |
| Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | quality | 8.00% |
| Domestic Scenario | Please a step by step process you would follow for managing the following complaint: Scenario - Your Company has just undertaken work in a typical 1930's council house: The tenant has complained about the dust/mess remaining and claims the living room carpet is ruined. Your answer should include but not be limited to the following: • Provide a flow chart to demonstrate your process. (M) • Indicate your target timescales for dealing with each stage, (H) Explain how communication would be managed between the parties and the Council (M) | quality | 8.00% |
| Bathroom Adaptations | Please outline your company's process and procedures for installing an adaptation, ensuring that the installed adaptation meets the required standards and is suitable for the individual client's needs. The response should be relevant to the Category(ies) applied for and include but not be limited to: • Pre-installation activities (e.g. risk assessments) (H) • Resolving difficulties (e.g. should the proposed specification provided not be achievable due to structural issues, how would you resolve this?) (H) • Activities during and post-installation (e.g. health and safety considerations, working around the home occupier, cleanliness on site) (M) | quality | 8.00% |
| Framework Management - Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | quality | 15.00% |
| Framework Management-Method Statement | Please provide your general method statement for the management of works awarded to your company under the Framework Agreement. Your response must include (but not be limited to): • Details of senior staff and Key Personnel, include the day-to-day contact for the person managing the receiving of orders from the Framework (M) • Details of your proposed management structure (include an organogram chart) (H) • How your organisation would deal with various workloads from this Framework. (M) • How the Council's requirements will be prioritised bearing in mind that the volume or regularity of commissions cannot be guaranteed. (H) • Proposals for quality management of job/works to deliver on time, within budget and to the required standards. (M) • Proposals for dealing with large scale business disruptions (L) | quality | 10.00% |
| Project Approach Methodology | Please describe your experience of working in residential estates, please describe your proposed approach, methodology and sequencing for delivering the works. Your response should: • Outline logical, efficient sequencing of works; (H) • Detail how you plan to secure all working areas. (M) • Demonstrate how you intend to minimize overall project duration, including any proposals for parallel working, or acceleration strategies; (M) • Detail your methodology for delivering key elements of scope, such as: o Safe removal and disposal of asbestos o your approach to the design and delivery of limited elements of the works; o Coordination of all temporary works and logistics to reduce disruption and ensure safe delivery. (M) Your response should highlight and consider: • Health and Safety- consideration to working in residential estates, how you ensure to keep the works safe and secure-during non-working hours. (H) • Details of key challenges and intended approach or specific methodology on how these will be addressed. (M) • Management/ assurance of quality. (M) • Management of change- include templates of management documentation. (M) • Project Team and resources- Include CV's for key personnel intended for site. (L) • Any additional activity identified by the tenderer which the tenderer considers necessary to cover to deliver the works. (L) | quality | 6.00% |
| Contract Management | Please explain what arrangements the Contractor has in place to accurately manage both Construction Programme and Contract. Your response to Programme Management should focus on the format, monitoring process, reporting and frequency of submissions. In terms of managing the Construction Contract, please explain how you plan on managing Risk & Change. (H) How are these going to be highlighted, monitored, recorded and implemented. (M) Provide details of how you will ensure and review compliance with statutory requirements relating to works. These shall include but not be limited to the following Regulatory Bodies and Acts: -CDM Regulations -Building Regulations -Planning -Party Wall Act 1996 -Wildlife and Countryside Act 1981 (M) Please outline your methodology for managing your supply-chains. - Example how your organisation selects and undertakes competency assessments of your supply chain (please include an example of your supply chain pre-qualification questionnaire) (H) - How you appoint your supply chain to undertake works or supply goods / services (L) - What processes do you have in place to manage and supervise your supply- chain (M) - Demonstrate your payment processes in accordance with the terms and conditions (L) - Demonstrate how you review your supply chain processes to incorporate lessons learnt (M) | quality | 5.00% |
| Digital Environment | As Principal Contractor demonstrate your company's use of technology and systems to ensure safe and quality planning, construction and delivery of the Project. | quality | 3.00% |
| Community Benefits | Community Benefits Method Statement. | quality | 3.00% |
| Supply Chain | As Principal Contractor demonstrate how your companies supply chain polices align to the use of local, regional, national sourced materials such as British steel and Welsh produced materials. Your response should extend to cover reduction of road risk in the supply chain, supply chain selection (promotion of equality and diversity, fair payment), and effective waste reduction and waste handling on site. | quality | 3.00% |
| Commercial | Pricing Schedule to be completed. Direct Fee Prime Cost Materials Preliminaries | price | 60.00% |
Participation
Conditions suppliers must meet to bid.
As per Tender Docs. Please view ITT: 120656 on etenderwales. https://etenderwales.bravosolution.co.uk/home.html
Submission & procedure
- Procedure
- Open procedure
Award details· 15 awards
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£3.5m
Award date
21 Apr 2026
Contract start
04 May 2026
Contract end
04 May 2030
Awarded to
CL
CH 07966669
LS
CH 01348218
LS
CH 01348218
CL
CH 07966669
CL
CH 07966669
CL
CH 07966669
CL
CH 07966669
CL
CH 07966669
LS
CH 01348218
CL
CH 07966669
LS
CH 01348218
CL
CH 07966669
Lots · 15 total
Divisions of the contract. Each lot can be awarded separately.
| Lot | Title | Est. value | Status |
|---|---|---|---|
| 1 | Responsive Works - General | £3.5m | complete |
| 1b | Responsive Works - Mechanical/Plumbing Repairs | £500k | complete |
| 1c | Responsive Works - Electrical Repairs | £1.0m | complete |
| 2a | Tenancy Change and Void Refurbishment | £12.0m | complete |
| 2b | Painting and Decorating | £1.0m | complete |