Integrated Multi Channel Customer Contact and Resource Management Solution

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Estimated value

£14.0m

Awarded value

£13.9m

Awarded 01 Nov 2024

Suppliers

1

Lots

1

1 awarded

Published

21 Jan 2025

Deadline 31 Oct 2024

Description

The system underpins the critical functions of the Force Control Room enabling the public to contact the force in both emergency and non-emergency situations. As well providing contact management channels for the public the system also enables internal force communications with officers via Airwave radio technology and provides resource management capabilities for officers/vehicles, officer safety features are also built into this technology.

Scope

Reference
3065-2024
Total value
£14,000,000 excluding VAT
Commercial tool
Standalone contract
Contract dates
01 Dec 2024 to 30 Nov 2032
CPV classifications
48000000

Submission & procedure

Submission deadline
31 Oct 2024, 5:00 pm

Award details

Awarded supplier(s), contract period and value as published in the award notice.

Awarded value

£13.9m

Award date

01 Nov 2024

Contract start

01 Dec 2024

Contract end

30 Nov 2032