Integrated Multi Channel Customer Contact and Resource Management Solution
Estimated value
£14.0m
Awarded value
£13.9m
Awarded 01 Nov 2024
Suppliers
1
Lots
1
1 awarded
Published
21 Jan 2025
Deadline 31 Oct 2024
Description
The system underpins the critical functions of the Force Control Room enabling the public to contact the force in both emergency and non-emergency situations. As well providing contact management channels for the public the system also enables internal force communications with officers via Airwave radio technology and provides resource management capabilities for officers/vehicles, officer safety features are also built into this technology.
Scope
- Reference
- 3065-2024
- Total value
- £14,000,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 01 Dec 2024 to 30 Nov 2032
- CPV classifications
- 48000000
Submission & procedure
- Submission deadline
- 31 Oct 2024, 5:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£13.9m
Award date
01 Nov 2024
Contract start
01 Dec 2024
Contract end
30 Nov 2032
Awarded to