To supply a Customer Experience Hub for our NCS programme
THE FOOTBALL LEAGUE (COMMUNITY) LIMITEDcontractContracts Finder ↗Ref EFL Trust - NCS Customer Experience HubSME suitableVCSE suitableclosed
Estimated value
—
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
15 May 2019
Deadline 20 May 2019
Description
We have a potential opportunity for an organisation to provide a Customer Experience Hub for our national citizen service (NCS) youth programme. The Customer Experience Hub must manage the Service User conversion journey and deliver customer services; in-bound and out-bound channels including, but not limited to calls, email, SMS and live chat using the processes set out by the EFL Trust.
Scope
- Reference
- EFL Trust - NCS Customer Experience Hub
- Commercial tool
- Standalone contract
- CPV classifications
- 64214000 79342300 79512000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 20 May 2019, 11:00 pm