Invitation to Tender for Case Management Solution (CMS)
Public Services Ombudsman for WalescontractFind a Tender ↗Ref ocds-h6vhtk-0403ba32014L0024closed for bids
Estimated value
£320k
services
Awarded value
—
Suppliers
0
Lots
1
0 awarded
Published
26 Sept 2023
Deadline 20 Oct 2023
Description
The Ombudsman is inviting tenders for the provision of an integrated Case Management Solution (CMS) and the provision of support services (Helpdesk) for the CMS.
Scope
- Reference
- ocds-h6vhtk-0403ba
- Total value
- £320,000 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
The contract will be for a 3-year term following an initial design and preparation period, with full implementation of the service commencing 1 April 2024 with the option to extend annually up to a maximum of 2 further years by mutual agreement.
- Main category
- services
- Contract locations
- UK
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Experitse, resource and customer service | 30 | quality | — |
| Customer reviews | 15 | quality | — |
| Equality, sustainability, Welsh language and social value | 10 | quality | — |
| — | 45 | price | — |
Submission & procedure
- Submission deadline
- 20 Oct 2023, 4:00 pm
- Submission address
- https://www.sell2wales.gov.wales/ ↗
- Procedure
- Open procedure