Provision for a customer relationship management (CRM) system
Estimated value
—
Awarded value
—
Suppliers
1
Lots
1
Published
24 Mar 2023
Description
Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents
Scope
- Reference
- T.4500
- Commercial tool
- Standalone contract
- Contract dates
There is an option to extend the contract for a further period of up to 24 months in total
- Main category
- services
- CPV classifications
- 480000007221244548445000487810004878200048783000
- Contract locations
- Wales
Award criteria
Criteria the buyer will use to evaluate bids.
| Name | Description | Type | Weighting |
|---|---|---|---|
| Technical support & maintenance | 15 | quality | — |
| Implementation | 20 | quality | — |
| Security arrangements | 10 | quality | — |
| Training & documentation | 15 | quality | — |
| Previous experience & company structure | 10 | quality | — |
| Presentation & interviews | 30 | quality | — |
| — | 40 | price | — |
Submission & procedure
- Procedure
- Open procedure
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
—
Award date
—
Contract start
—
Contract end
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Awarded suppliers· 1 supplier
Awarded —
Other contracts from Chief Executive’s Service
Full notice and award history for this contracting authority is on the buyer profile.
Other contracts awarded to Abavus Ltd· 10
Cross-buyer view of this supplier's public-sector wins.
| Title | Type | Value | Published |
|---|---|---|---|
| CRM hosted software | contract | £38k | 28 Jul 2026 |
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| Digital Platform | contract | £166k | 26 Mar 2026 |
| Joint Contract for Supply and support My Council Services Digital Transformation Platform for Waste & Environmental Services | contract | £481k | 17 Oct 2025 |
| Interim Digital Permit and licensing Solution Procurement | contract | £55k | 11 Jun 2025 |
| Somerset Council Waste Management System | contract | £83k | 24 Oct 2024 |
| Blue Badge System | contract | £35k | 30 Jan 2024 |
| The Provision of a CRM and MDM Solution | call off | £693k | 14 Feb 2023 |