Understanding customer experience of parcel deliveries
Estimated value
£71k
Awarded value
£71k
Awarded 15 Apr 2026
Suppliers
1
Lots
1
1 awarded
Published
22 Jun 2026
Deadline 20 Mar 2026
Description
Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator.
Scope
- Reference
- tender_522024/1587292
- Total value
- £70,680 excluding VAT
- Commercial tool
- Standalone contract
- Contract dates
- 17 May 2026 to 29 Sept 2026
- CPV classifications
- 79310000
- Particular suitability
- Small and medium-sized enterprises (SME)Voluntary, community and social enterprises (VCSE)
Submission & procedure
- Submission deadline
- 20 Mar 2026, 12:00 pm
Award details
Awarded supplier(s), contract period and value as published in the award notice.
Awarded value
£71k
Award date
15 Apr 2026
Contract start
17 May 2026
Contract end
29 Sept 2026