CJRS Evaluation Qualitative Employee Research

HMRC are initially seeking to undertake one wave of interviews to primarily examine views and experiences of being furloughed through the CJRS (or having colleagues furloughed through the CJRS), and any perceived wider positive and negative impacts. The research will be used to examine views and experiences of being furloughed through the CJRS, filling critical evidence gaps that are not covered by externally commissioned research which has not yet included employee perspectives, HMRC's scheme administrative data, management information and staff and stakeholder evidence in the form of surveys and interviews. The evidence collected will provide learnings that will contribute towards HMRC's Strategic Objectives of transforming tax and payments for our customers and delivering a professional, efficient and engaged organisation. In addition, it will provide key learnings for HMRC to support our ambition to deliver a 'helpful, efficient and effective service', as stated in HMRC's 'Your Charter'. The final report will also be used to demonstrate accountability for the use of public funds. The published report will provide information on HMRC's delivery of CJRS to the general public, Parliament and other external stakeholders, including the National Audit Office.