Professional voice services

TRG wish to appoint a supplier who can create a professional, unique, consistent and on-brand calling experience This will include creating an 'audio style guide' for TRG, Review all existing in-queue messaging and provide professional services support to refine and improve based on our needs, Reduce customer wait times within our IVR and iIVR through the removal of unnecessary content, Provide scripting, voice, and music within our IVR and iIVR, Enable channel deflection and promotion/service awareness and improvements, Provide an on-going managed service, helping TRG respond to the needs of our customers and colleagues in-line with our business objectives.